Effective Communication Obligations CLE
Effective Communication Obligations for Title I, Title II, and Title III Entities



Live Webcast/Rebroadcast – You watch the course online at the specified date and time shown below. You can ask questions and receive answers during the course.

On-Demand – You watch the course anytime and will have access to the course 24/7. Our On-Demand courses are available within 5-10 business days after the original recording and accessible for one year.

Course Description

This program was recorded on December 11, 2020

The ADA is divided into five titles, four of which are commonly used. Each of those titles has different rules, regulation, and guidances. With respect to effective communication obligation, there are different requirements for title I, title II, and for title Ill. This webinar will discuss the varying requirements and how to manage them. Time will be left for questions as well.

Attorney William D. GorenWilliam D. Goren
William D. Goren, Esq., of William D. Goren, J.D., LL.M. LLC in Decatur, GA, has 30 years of experience dealing with the ADA as an Attorney. His law and consulting practice, https://www.understandingtheada.com/, as well as his blog, Understanding the ADA, (a member of the ABA Top 100 for five consecutive years, 2014-2018- there was no ABA 100 in 2019), all focus on understanding the ADA so that the client understands what it means to comply with that law. In particular, he provides consulting, counseling, representation, and training services involving compliance with the Americans with Disabilities Act, Rehabilitation Act of 1973, and related laws. Mr. Goren also brings a deep, personal understanding of what it means to have a disability, equipping him with exceptional insight on how the ADA actually works. He is deaf with a congenital bilateral hearing loss of 65–90+ decibels, but functions entirely in the hearing world thanks to hearing aids and lip-reading. For reasons independent of his deafness, he also uses voice dictation technology to access his computer. He is also a frequent presenter, a trained mediator, a FINRA arbitrator, and an arbitrator on the CPR employment panel. Finally, he is the author of Understanding the ADA, now in its 4th edition (ABA 2013), and numerous other articles on the rights of persons with disabilities.

Contact William D. Goren

1.5 General Credits

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  1. Definitional terms
  2. What is a place of public accommodation
  3. Effective communication requirements for titles I, II, and Ill and how they differ from each other.
  4. Auxiliary aids and services
  5. What do the courts say about what is an effective communication
  6. Reasonable accommodations/modifications
  7. The interactive process and its do’s and don’ts.
  8. Remedies
  9. Video conferencing platform
  10. Masks and direct threat